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Great Expectations—Why a Century of Service Really Matters.

How many service providers can literally say they’ve been around for more than 100 years? Not many, but is that enough—does that kind of longevity guarantee great service? I think most consumers will say probably not. We know we have to back up our “families taking care of families since 1912” mantra with exceptional service every single day, because we hold ourselves accountable for the service level that has become an expectation with our customers over time. More discerning customers might question whether being around [...]

March 5th, 2015|